Do you remember Claudia Adriazola of CMA Cleaning and Organizing in Onalaska, WI? I did a free coaching call with her, which became "The 4-Week Rotating Schedule". Claudia took my advice and implemented it quickly. Then she joined the Solo Elite Membership and began my ISO Model Course. I offer quarterly coaching in this membership, so Claudia and I were back on Zoom for coaching. She had changed so much since our last call just a month prior. She added 8 new clients at higher prices and sent out price and schedule changes to others. This lady is on a mission to change her family's future. I'm so blessed to get the opportunity to help her.
It happened again. On this coaching call, there was a portion that I asked permission to share. She was struggling with how to present a price and schedule change to a longer-term customer that has referred her multiple clients. I really felt her options were great wins for Claudia, but losses for the client. This is where I asked to press record and teach how to use the art of the Win-Win in price increases. Claudia now has a document that she can be proud of sending. She presented the client with possible win-win options and put the ball in her court. If she agrees to the changes, they both win. If she passes and fires Claudia, it's not big deal either because Claudia has already replaced her with a higher priced new client. Enjoy the mindset in this behind-the-scenes coaching call with Claudia.
Are you a new or struggling solo cleaner wanting to create financial peace from your solo cleaning business? The Smart Cleaning School has resources for you! Check out the ISO Model Course and the Solo Elite Membership on the Smart Cleaning School Solos Page at www.smartcleaningschool.com/elite.
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