This may be one of the most significant episodes of the Smart Cleaning School Podcast. Let's recap for the newer listeners. I have run cleaning companies for the last 18 years in both Upstate New York and the Indian Valley of Pennsylvania. I struggled like you in my first solo cleaning business from 2005 to 2008 as an Initializer. I worked like a madman like you as a Stabilizer from 2009 to 2014. Then I OPTIMIZED my solo cleaning company into a business that provided my family full-time income through part-time cleaning without the drama of employees. I was cleaning 2 days per week and keeping $60,000 profit per year. 90% of our clients were residential. This 13-year period created the ISO Model, which stands for Initialize, Stabilize, and Optimize. I was the boss and could control my schedule. I had freedom and it was awesome! But I had no roadmap for others to also follow!
This is a great follow up to "The Value of Coaching with Josh Melton". Josh has been coaching me through Marco Polo in 2023. I ask him questions and he responds. I am very coachable, so the content of my questions evolves over time from basic how-to questions to leadership and how my coach thinks questions. My goal is understand the Mind of Josh. How would Josh handle this situation? I have learned and grown as a student because I apply and take action on what Josh teaches me. I take notes on how the situation went and what I could have done better. The business improves. Do you see what I've done. I never have to ask Josh the same question twice.
"If you ever see someone standing alone, go over and talk to them." Steven learned this from his grandmother and it has helped him become a great people person and networker.
I want to start by giving credit where credit is due. I had the opportunity to connect with my friend Cristal Bosser of Mommy Maids 24-7 serving the North Port / Sarasota Areas of the Gulf Coast of Florida. She was giving me feedback on the Solo Elite Membership that I'm constantly improving and drove home a point that I needed to share! Thank you Cristal!
This episode released almost 2 years ago to the day! I was still doing house cleaning and transitioning Carfagno Cleaning to Carfagno Commercial Cleaning and the C3 Experience! We were preparing for our maiden journey to Florida for the month of February 2022. I am not wired to have trouble saying no. But many have that challenge. It's in their personality. In this Best-Of episode, I share a conversation between my daughter and I. I had just turned down a residential client and she couldn't believe it. "How could you say no? I couldn't do that!" I taught her about the 4 personalities in the DISC Assessment. I am a mix of 'C' for Conscientiousness and 'D' for Dominance. Neither of these personalities struggle with saying no. We struggle with a host of other things, but not that. I explained to my daughter that she is a 'S' for Steadiness. S's are people-pleasers and have a hard time saying no. DISC puts out statistics that 69% of the general population are S's! Furthermore, I collect applications and DISC assessments for prospective solo cleaners to work for our company. 75% of my applicants are S's! I know for a fact that saying no is a big problem. I want you to listen to this episode and the follow-up to move your business forward big time!
Are you a solo struggling like my daughter in saying no? You need to see why this is hurting your business. You need the ISO Model and the Solo Elite Membership! You can optimize your solo cleaning business to earn full time income through part time cleaning without the drama of employees! Get access to this game-changing training for only $57 per month or $597 per year in the Solo Elite Membership atsmartcleaningschool.com/elite. Members get access to the full ISO Model Course to optimize your solo business, plus access to the Solo Elite Community, bonus podcast content, access to private coaching and additional courses at 50% off! You can also sample the membership with our brand new "Backstage Pass", which is found at smartcleaningschool.com.
"Helping cleaning professionals make the impact they were meant to make."