This month's Freedom Report starts with a clip from a call with Coach Josh. I had accomplished a lot in December as you heard in the last report, adding 5 new buildings and 1 new team member. The 5 buildings added $3,800 per month of new revenue and brought us to 13 buildings and 5 houses to delegate. The new team member would take 3 of the buildings, leaving a lot more still to delegate. I felt confident at the end of December that I could shift focus from marketing & sales to hiring. The #1 priority had to be working my way out of a job!
In this clip, there are a few great quotes from Josh.
"We'll always be leaving money on the table. If we're so focused on getting all the money on the table, we'll never be the greatest at any one thing."
"I have to choose the sanity of my team over the expansion of my business."
"Just because you could pick up these clients doesn't mean you should."
"You're eliminating margin when I don't think you have to."
This conversation has been the hardest one for me in coaching. I'm amazed. The calls where we needed revenue and team members challenged me, but they were all answers that ended in 'yes'. This answer has to end in 'no'. I did focus on the team-building, training, and systems in January. That was how we'd get to Florida. Before I go there, let me share more about margin as that was such a vital lesson from this coaching call. I have made promises to my current 5 houses, 13 buildings, and 5 team members. My number one priority is to honor all those promises. I could do this with the time window, but we'd have little margin. Therefore, I made some key decisions in January.
I ran the hiring process again as 15 applicants collected on Indeed in late January. I had all 5 team members in place to complete 10 buildings, but I wasn’t fully secure yet. I wanted to keep interviewing and possibly hire one more and train them. They would not start until March, but they’d be available as a back up of my back up. Of the first 15 candidates, 5 sent resumes and a few may make it through to the interview step. As I was doing this work, I got the background check back on team member #5. There was a flag on her report. Uh-oh! It was a charge that I never heard of and only registered as a 3rd degree misdemeanor in my state. Josh coached me through it.
Let's close this out. I spent the final 15 days of January doing 3 things.
Can you believe it Smart Cleaning School? You've listened to these reports for 8 months. Our family's Florida trip looked so bleak for 6 of those reports! Everything changed in the past 60 days! We give all the honor and praise for this accomplishment to our Lord and Savior Jesus Christ. So many things had to happen right that were completely out of my control. How else could I have landed 5 amazing new customers for the exact amount we needed to make this trip without us dipping in income? How else could we find 5 high-quality team members that fit my culture and were truly grateful for the opportunity to work for our company? How else could all the details work out the way they were supposed to? My answer to all these quesions is Jesus. You may not relate. That's okay. Thanking God is a promise I made to Him years ago.
Check out my interview with the T-Bag Company Founder, entitled "Respectful, Reliable, Responsible with Damon Washington". You can purchase any of the T-Bag products at a 10% discount through the Smart Cleaning School Resources Page.
The Smart Cleaning School Podcast helps cleaning business owners from start-up to the struggling solo to the striving seven-figure get SMARTER in their businesses, reshape their mindset, increase productivity, clear the overwhelm, and get clarity through SMART goal-setting & personal accountability. Ken Carfagno is a lifetime learner and teacher. His mission is to help visionaries make the impact they were meant to make.