Create a Menu
In this episode, I'd like to share a few updates from my solo cleaning business. It is true that I stopped striving for my goals in late 2020. But I didn't stop marketing. My "Optimizer's Website", strong "Google My Business" profile, and participation in local networking and chamber events. Recently, I had a couple find me on Google that lead to my website and a phone call. They had their questions answered on my website and the rest over the phone, so they scheduled an in-person estimate. After the estimate, I sent out a proposal my typical menu of customized house cleaning options. Matt and Laura had a few days to digest the menu, so Matt called me to negotiate as any good sales guy would. I explained what my options were so he understood them. One of my monthly cleaning options was of interest but it was about $20 too high above their budget. Ultimately, he asked if I was willing to negotiate, which means could I lower my price to get him as a client? My answer was simple and it never changes. This is not hard for me and it should not be for you either. "I don't lower my prices or my quality, but I can definitely lower the scope or the frequency of my options and provide another option which hits your budget." This would be a win for him as it hits their price. It would be a win to me because I still will earn my same hourly rate because I don't compromise on my prices.
Matt's feedback to me was awesome. "We loved your menu of options and how you customized a plan just for us. We also like that you don't do contracts and we can switch between options as we decide what works best." This is a young family with growing and changing needs . They don't want to be locked into something, they want to grow with a cleaning service. This is a great example of why I advocate and coach to always create a menu to give options. if you only give one price, it can only be yes or no. Many in the industry fight me and say this is not scalable. I disagree. If you have good enough systems and can train your employees, you can definitely scale. The biggest benefits for me is that it allows me to win a higher percentage of clients and spend less on marketing. Plus, it allows me to service the customer better as I optimize my business. They feel listened to, respected, and it allows you to build trust ultra quick. Add on to this, my initial cleaning strategy of staggering over three visits. That's another way to customize and new clients love it because it allows them to get the product without the upfront fee. We shall see if Matt becomes one of my final clients before starting my waiting list.
1/21/2021 12:57:59 am
You're good at marketing business, hope you find success soon :)
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The Smart Cleaning School Podcast helps cleaning business owners from start-up to the struggling solo to the striving seven-figure get SMARTER in their businesses, reshape their mindset, increase productivity, clear the overwhelm, and get clarity through SMART goal-setting & personal accountability. Ken Carfagno is a lifetime learner and teacher. His mission is to help visionaries make the impact they were meant to make.