I have discovered through losing dozens of clients over the years that they cancel service for 3 reasons. Would you like to know what they are? Here’s the summary.

Do you want prospects to find you and ask you for help or would you rather hunt for them and try to sell them? The first option is called a relational approach and the second is a transactional one. I created the original ISO Model Course in 2017 when I was in the hunt of optimizing my first solo cleaning company in Upstate New York. 

​This month's Freedom Report starts with a clip from a call with Coach Josh. I had accomplished a lot in December as you heard in the last report, adding 5 new buildings and 1 new team member. The 5 buildings added $3,800 per month of new revenue and brought us to 13 buildings and 5 houses to delegate. The new team member would take 3 of the buildings, leaving a lot more still to delegate. I felt confident at the end of December that I could shift focus from marketing & sales to hiring. The #1 priority had to be working my way out of a job!

​I ended the November Freedom Report with peace. We had brought our plan to go to Florida to God and asked Him to show us the way. We had over 20 job applications come in with no new hires. I personally connected and made initial connection to 240 local office cleaning prospects and followed up with close to 100 phone calls to find out if they had a cleaner in house or outsourced and if they were happy. This lead to 7 interested prospects and 4 proposals sent. But the net result of all of this effort was 0 new team members and $0 in new revenue with 65 days left before Florida. Josh gave me a challenge. "1 & 1 and we're having fun." Can I add 1 new office and 1 new team member by the end of November. I recorded the November Freedom Report just prior to month end. Let me just say this. God answered our prayers and broke the dam loose! A lot has changed in 30 days!

I recorded "A New Freedom Vision" in May, just 6 months ago. It was a bold proclamation. I could not go to Florida for a month, while scheduled to clean 2 days per week. I had to grow a team. I interviewed Josh Melton for my podcast in June ("The Cleaning Road to Nineveh with Josh Melton") and immediately asked him to coach me. I was ready for the challenge and I was ready to show you all that I could do it. Let me cut right to it. It's 6 months later and we have 0 new clients and 0 new employees. In fact, we have at least $1,000 per month less in cash flow because our expenses went up as we've been building to scale. There are 3 topics to discuss on this episode and unfortunately, I don't have a clip from Coach Josh. His best stuff was on the final coaching call before Thanksgiving and it wasn't recorded. His call-out was tough and I'll share that first.